Most items ship within 24-48 hours. You will receive an email confirmation of shipment and be notified of any delays.

Custom orders take up to 12 weeks depending on item ordered. Once your order is placed Ruth Avra will contact you within 24 hours to give you a completion time frame. Since everything is completely handmade we thank you for your patience!

No returns, exchanges or refunds on custom orders.

International orders may be subject to import taxes based on their final destination and value. 

Free lifetime repairs with proof of purchase.

A fee will be charged to any lost/broken stones, findings and/or chain - additional terms & conditions may apply.

Any additional questions? Please contact Ruth Avra. Happy Shopping!